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Welcome
on board

Quick Start Guide

Thank you for choosing City Circle / Gray Line Berlin! To make your experience as easy as possible, you'll find lots of information here for your perfect sightseeing trip. From using your headphones or choosing the right channel for the audio guide to the lost property office, we've put together some practical tips for you here. Enjoy your ride!

The most important thing first:

End of journey
in the evening
Bear in mind that our operations end at 6.00 pm every day and your ride will stop on the route accordingly. To ride a full lap, you should therefore start your tour at around 3.30 pm at the latest.
View timetable
Our stops
Unfortunately, due to legal regulations, sightseeing bus stops are not permitted in Berlin. It is therefore best to take a look at our bus stop finder.
Find a stop
Hop on & hop off:
Get back on board
As the name suggests, you can get on and off at any time within the validity of your ticket (24/48/72h) - even at a different stop and even the next day.
Where is the next bus?
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Your perfect sightseeing experience at City Circle:

Where do I get my earphones?

You can get your headphones free of charge from the driver at the front right of the bus entrance. 

Where do I connect the headphones?

You can connect your headphones to the top right or top left of the green device at the socket marked with the headphone symbol. 

How do I set the right channel or the desired language?

You can select the audio channel using the two buttons below the display. By the way: We also recommend our entertaining children's channel (KID) for adults. We have listed and explained the abbreviations for the languages for you here.

How do I set the volume?

You can adjust the volume using the two buttons to the right and left of the display.

What can I do if I have no sound on the headphones?
First you should check whether your headphones are defective. Please note: There may be short pauses in our audio track between the various sights. So wait a short moment first. If you still can't hear anything, you can first try a different headphone connection at a different seat.
 
If the headphone connection is defective, please inform our driver or our customer service team at info@city-circle.de by e-mail.
 
If your headphones still don't work, you can of course pick up new headphones at the bottom of the bus at any time.
 
We are very sorry if there are technical problems - please excuse the inconvenience!
Is there Wifi in the bus?
Yes there is! You can find it under the name "City Circle Gray Line WiFi" in your settings. Simply click on the network, confirm with the "Connect now" button - and you're online!
How do I find a bus stop near me?

The best way to find the nearest stop is to use our Finder.

Where can I see when the next bus is coming?
With our live tracker you can see where our buses are currently located on the route at any time. In our timetable you can see the planned departure times for each stop. Please note that there may be delays and deviations from the plan due to traffic.
At what intervals do the City Circle buses run?

Our buses currently run at 20 to 25-minute intervals.

When and where can I change to the boat (combined ticket)?

If you have a combined ticket for the Best of Berlin Tour + boat, you can get off at stop 14 DomAquarée or stop 16 Unter den Linden / Friedrichstraße to change to the boat tour.

What can I do if I have lost something on the bus?

This is of course annoying. Fortunately, most of the lost items are handed in to our drivers. You can contact our lost and found office at info@city-circle.de or by telephone on +49 30 880 41 90.

What should I definitely think about?

If you are visiting Berlin in summer, we strongly recommend that you take sunscreen with you on your hop on hop off tour. As our buses run without a roof in summer, sunscreen or a hat can definitely come in handy.

Markiere uns in deiner Story! @bustourberlin

And use our hashtag: #citycircleberlin

What do the abbreviations mean when selecting the audio channel?

Use these abbreviations to select the desired language/channel:

Our recommendation for an entertaining tour through Berlin (not just for children):

  • German children's channel: KID
  • English children's channel: KIE

available languages

  • Deutsch: DEU
  • English: ENG
  • French: FRE
  • Spanish: ESP
  • Swedish: SWE
  • Danish: DAN
  • Italian: ITA
  • Russian: RUS
  • Dutch: NLD
  • Standard Chinese: ZHO
  • Polish: POL
  • Hebrew: HEB
  • Portuguese: POR
  • Arabic: ARA
  • Hindi: HIN
  • Indonesian: IND
  • Japanese: JAP
  • Korean: KOR
  • Ukranian: UKR
  • Turkish: TUR
Do you have any other questions?

If you have any further questions, please contact our customer service team on: info@city-circle.de or by telephone at: +49 30 880 41 90