Do you have any questions about our tours or our service?
Curious about your sightseeing adventure in Berlin? Perfect! But maybe you still have a few questions on your mind. No problem, we have the right answers for you! From booking your ticket to what happens on board and everything in between - here you'll find the answers. If you have any questions about your stay on board, just take a look at our Quick Start Guide There you will find everything you need to for your time on board.
You are already traveling on one of our buses and have questions about your trip? Just take a look at our Quick Start Guide with service information.
There for you every day!
Our buses are also available for you every day in winter from 10am to 5pm.
You have questions about our product?
With our tour you are flexible and can discover Berlin in 2.5 hours!
- 20 stops
- get on and off at any time
- ride as many laps as you like
- You have the choice: 24h/48h/72h ticket (also available as a combined ticket with boat tour)
- Family ticket available
- Children up to 6 years free of charge
- free headphones + free WiFi
- 20 languages
- Only with us: Audio channel for children in German & English
Unfortunately, we do not offer such tours. However, you can book various guided bike tours through our partner FREE BERLIN. Simply enter the discount code CITYCIRCLE5 when booking with FREE BERLIN to receive a €5 discount on your booking.
At City Circle, you can always count on a modern and comfortable fleet. Our fleet consists exclusively of modern Mercedes-Benz and MAN buses, all of which are Euro 6 compliant.
Yes you can! You can also hire our sightseeing buses including driver for various purposes. You can find everything here!
You have questions about your booking?
One booking holds a maximum of 10 people. In case your group size exceeds this maximum number per booking, you will need to make multiple bookings.
You can easily pay in the online shop with a credit card or PayPal. You can pay cash or by credit card at our local street vendors.
Your ticket is valid for the selected period (24h/48h/72h) from the time it is activated by our on-site staff.
You can travel with a 24-hour ticket from 11am - 11am, for example, or from 3pm - 3pm during our operating hours.
This is of course unfortunate! There may be several reasons for it. Please check your spam folder first. Perhaps our e-mail has slipped in there by mistake.
Another reason could be that you have accidentally entered an incorrect e-mail address. In this case, please contact our customer service.
No problem, mistakes can happen. If you have entered an incorrect e-mail address, simply contact our customer service. You will receive help quickly.
If time is short, you can make a second booking. Our customer service will then refund the double booking after checking your details.
You have questions about your bus ride with us?
You can find everything you need to know about your onboard experience in our Quick Start Guide on our service page.
Our sightseeing buses run every 20 to 25 minutes (exact frequency depends on the season and day of the week, for more information please contact our staff on site).
You can choose between the following languages on the bus:
DEU, ENG, FRE, ESP, SWE, DAN, ITA, RUS, NLD, TUR, ZHO, POL, HEB, POR, ARA, HIN, IND, JAP, KOR, UKR
In addition, our children's channel is available in German and English. Select in the bus: KID/KIE
You can contact our lost property office at: info@city-circle.de info@city-circle.de or by telephone on: +49 30 29757858
Yes, our City Circle buses are heated in winter. Ideal for warming up again after a walk to Berlin's sights. Of course, the roof remains closed in cold temperatures so that you can enjoy the journey in complete comfort!
Contact us
Contact us easily by phone or e-mail.
We are here for you: Visit us in our ticket shop

Ticket Shop at stop 1a
(Hard Rock Cafe / Meinekestraße),
Address: Kurfürstendamm 224
- Opening hours: Mon - Sun 10:00 a.m. to 03:00 p.m.
- Ticket sales for our Hop on Hop off Tour
- Redemption of the Berlin Welcome Card all inclusive
- Lost & Found office
- Exklusive Sightseeing Tipps für Berlin

Mit dem Laden der Karte akzeptieren Sie die Datenschutzerklärung von Google.
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