Do you have any questions about our tours or our service?
Curious about your sightseeing adventure in Berlin? Perfect! But maybe you still have a few questions on your mind. No problem, we have the right answers for you! From booking your ticket to what happens on board and everything in between - here you'll find the answers. If you have any questions about your stay on board, just take a look at our Quick Start Guide There you will find everything you need to for your time on board.
You are already traveling on one of our buses and have questions about your trip? Just take a look at our Quick Start Guide with service information.
- Current daily operating hours: Mon-Sun 10am-6pm
- Stop 7 (Gendarme Market) relocated due to construction site: corner of Markgrafenstraße/Französische Straße
- Stop 17 (Brandenburg Gate) relocated due to road closure: Unter den Linden 74
- Stop 17a (Reichstag) cancelled due to road closure
- On Saturday, 27 July, reduced operating times until 2 pm and changes to the route.
You have questions about our product?
With our tour you are flexible and can discover Berlin in 2.5 hours!
- 20 stops
- get on and off at any time
- ride as many laps as you like
- You have the choice: 24h/48h/72h ticket (also available as a combined ticket with boat tour)
- Family ticket available
- Children up to 6 years free of charge
- free headphones + free WiFi
- 20 languages
- Only with us: Audio channel for children in German & English
You have questions about your booking?
One booking holds a maximum of 10 people. In case your group size exceeds this maximum number per booking, you will need to make multiple bookings.
You can easily pay in the online shop with a credit card or PayPal. You can pay cash or by credit card at our local street vendors.
Your ticket is valid for the selected period (24h/48h/72h) from the time it is activated by our on-site staff.
With a 24-hour ticket you can, for example, travel from 11:00 a.m. to 11:00 a.m., or from 3:00 p.m. to 3:00 p.m. during our operating hours of 10:00 a.m. to 6:00 p.m.
If you book online, you will receive a voucher by e-mail. You do NOT need to print this out. You can simply show it on your smartphone for scanning at the start of your tour - then you will receive your paper ticket with the corresponding validity (24/48/72h).
Please always redeem the online combination ticket for bus + boat at the City Circle Bus first! Unfortunately, the online ticket cannot be redeemed directly at the boat pier for technical reasons.
This is of course unfortunate! There may be several reasons for it. Please check your spam folder first. Perhaps our e-mail has slipped in there by mistake.
Another reason could be that you have accidentally entered an incorrect e-mail address. In this case, please contact our customer service.
No problem, mistakes can happen. If you have entered an incorrect e-mail address, simply contact our customer service. You will receive help quickly.
If time is short, you can make a second booking. Our customer service will then refund the double booking after checking your details.
You have questions about your bus ride with us?
You can find everything you need to know about your onboard experience in our Quick Start Guide on our service page.
Our sightseeing buses run every 20 to 25 minutes (exact frequency depends on the season and day of the week, for more information please contact our staff on site).
You can choose between the following languages on the bus:
DEU, ENG, FRE, ESP, SWE, DAN, ITA, RUS, NLD, TUR, ZHO, POL, HEB, POR, ARA, HIN, IND, JAP, KOR, UKR
In addition, our children's channel is available in German and English. Select in the bus: KID/KIE
So kannst du unser Fundbüro erreichen: info@city-circle.de oder telefonisch unter der Rufnummer: +49 30 29757858
Contact us
Contact us easily by phone or e-mail.
We are here for you: Visit us in our ticket shop
![](https://city-circle.de/wp-content/uploads/2024/06/20240613_152343-1-978x1024.jpg)
Ticket Shop at stop 1a
(Hard Rock Cafe / Meinekestraße),
Address: Kurfürstendamm 224
- Opening hours: Mon - Sun 10:00 a.m. to 03:00 p.m.
- Ticket sales for our Hop on Hop off Tour
- Redemption of the Berlin Welcome Card all inclusive
- Lost & Found office
- Exklusive Sightseeing Tipps für Berlin
![Google Maps](https://city-circle.de/wp-content/plugins/borlabs-cookie/assets/images/cb-maps.png)
Mit dem Laden der Karte akzeptieren Sie die Datenschutzerklärung von Google.
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