1. field of application
These conditions apply to the purchase of online tickets for city tours in Berlin and day trips of the organizer Bus-Verkehr-Berlin KG Omnibus Betriebs- und Verwaltungsgesellschaft mbH & Co via graylineberlin.com, city-tour-berlin.de, city-circle.de or shop.graylineberlin.com and bvb.net
2. purchase of online tickets
2.1. at graylineberlin.com, city-tour-berlin.de, city-circle.de or shop.graylineberlin.com and bvb.net, online tickets for sightseeing tours in Berlin and day trips can be booked. By placing the respective ticket offer on our website, we submit a binding offer to conclude a purchase contract under the conditions stated in the offer description. The Online Tickets will be sent together with an order confirmation by e-mail to the e-mail address specified by the purchaser. The online tickets entitle the holder to participate in the booked city tour or day trip. However, the online voucher for the City Circle Tour must be exchanged for an original ticket at the bus before the start of the journey.
2.2 The contract is concluded with the payment of the ticket price. This requires the successful completion of the payment module. After successful payment, you will receive a confirmation e-mail from us.
2.3 Online discount codes and discount codes apply to the respective advertised tours of Gray Line Berlin Sightseeing and day trips of Bus-Verkehr-Berlin KG Omnibus Betriebs- und Verwaltungsgesellschaft mbH & Co. Cash payment is not possible. The discount codes cannot be combined with other discounts and can only be redeemed once.
3. right of withdrawal, cancellation, modification and refund
3.1 According to § 312g para. 2 no. 9 BGB (German Civil Code), tickets from the area of leisure activities do not constitute a so-called distance contract within the meaning of § 312g BGB. This means that the customer's two-week right of revocation and return provided by law for so-called distance contracts is excluded by a statutory exception. Every order for tickets is therefore binding immediately after purchase and obliges the customer to accept and pay for the tickets ordered without delay.
3.2 However, the cancellation, modification and refund of Online Tickets may be made by Bus-Verkehr-Berlin KG Omnibus Betriebs- und Verwaltungsgesellschaft mbH & Co upon request. Bus-Verkehr-Berlin KG Omnibus Betriebs- und Verwaltungsgesellschaft mbH & Co reserves the right to charge a reasonable processing and cancellation fee.
3.3 Any credit for exchanged or refunded Online Tickets shall be made exclusively to the account specified by the Customer when placing the order, or to the Customer's credit card account if payment is made by credit card.
4. payment procedure
4.1 Bookings at graylineberlin.com, city-tour-berlin.de, city-circle.de or shop.graylineberlin.com and bvb.net can be paid by credit card or PayPal in the payment process.
4.2 If payment processing is carried out via external Internet service providers, their respective terms and conditions shall apply.
5 Cancellation and termination by the tour operator
5.1 The tour operator can terminate the contract after the start of the tour without observing a period of notice if the traveller persistently disturbs the implementation of the contract despite a warning or if he behaves in such a way contrary to the contract that the immediate termination of the contract is justified. If the tour operator terminates the contract, it shall be entitled to the total price, but must take into account the value of saved expenses as well as any advantages gained from using the travel service for other purposes, including any amounts credited by the service providers.
5.2 The tour operator can terminate the travel contract if the minimum number of participants specified in the relevant travel advertisement is not reached. As soon as it is clear that the tour will not be carried out because the minimum number of participants has not been reached, the tour operator is obliged to inform the traveller immediately, in the case of day trips up to 15 days before the start of the tour. The traveller will immediately be reimbursed in full for any payments already made. Further claims are excluded.
6.1 Due to the technical peculiarities of the Internet, the availability of the booking modules at graylineberlin.com, city-tour-berlin.de, city-tour-berlin.com and city-tour-berlin.de cannot be guaranteed at all times., city-circle.de or shop.graylineberlin.com and bvb.net cannot be guaranteed.
6.2 Should individual clauses be or become invalid, this shall not affect the validity of the other clauses.
6.3 The exclusive applicability of German law is agreed. The place of jurisdiction and performance for all claims is Berlin.
Please direct enquiries relating to online ticket bookings to the following address:
Phone: +49 (0) 30 / 68 38 91 - 45
Telefax: +49 (0) 30 / 68 38 91 – 50 8.
Consumer arbitration service
Bus-Verkehr-Berlin KG Omnibus Betriebs- und Verwaltungsgesellschaft mbH & Co nimmt an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teil. Die zuständige Verbraucherschlichtungsstelle ist: söp Schlichtungsstelle für den öffentlichen Personenverkehr e. V. Sie kann unter folgender Adresse kontaktiert werden:
Fasanenstraße 81, 10623 Berlin,
City Circle is a joint venture of Bus Verkehr Berlin KG and DB Regio Bus Ost GmbH, NL City Circle.
Omnibus Betriebs- und Verwaltungsgesellschaft mbH & Co
Phone: +49 (0) 30 / 68 38 91 – 0
Telefax: +49 (0) 30 / 68 38 91 – 50
Registered office: Berlin, HRA 6593, HRB 3822
VAT ID No. DE 136662431
Andreas Kastner, Claudio Kastner
Operator and responsible for content according to § 5 TMG:
Andreas Kastner, Claudio Kastner
DB Regio Bus Ost GmbH, NL City Circle
Mannheimer Straße 33/34
10713 Berlin – Wilmersdorf
Phone: (030) 880 41 90
Fax: (030) 882 56 18
Amtsgericht Potsdam, HRB 25618P
Bernd Wölfel (Speaker)
VAT ID No.: DE 168 194 674